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Warranty & CozeyProtection+

Does Cozey offer a warranty?

Yes! We offer a 5-year limited warranty on all of our products.This voluntary warranty is provided i...

What is covered by the warranty?

We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. O...

We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole module. This warranty is provided in addition to, and does not limit or replace, your rights under the Australian Consumer Law. Under the Australian Consumer Law, goods must be of acceptable quality, fit for purpose, and match their description. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund depending on the nature of the failure — even after this voluntary warranty period has expired. Your consumer guarantee rights do not have a specific expiry date.

How do I make a product claim?

Having a product issue? No worries. You can start a claim right from our site using the chat. Open ...

What actions can void the warranty coverage for individual modules?

While all our products come with a 5-Year Limited Warranty, it is important to note that certain act...

What is covered by CozeyProtection+?

CozeyProtection+ covers all damages outside the standard limited warranty. Our standard limited warr...

How long is the CozeyProtection+ coverage period?

CozeyProtection+ coverage is applicable to your covered products for 3 years, starting from the date...

How do I replace a damaged module or part covered by the Warranty or CozeyProtection+?

How many replacements are included during the 3-year CozeyProtection+ coverage period?

With CozeyProtection+ you can replace up to as many modules as your sofa or sectional is comprised o...

Can I purchase CozeyProtection+ after I've placed my order?

CozeyProtection+ can be purchased anytime before your sofa is shipped to you. If you’ve placed an or...

What happens if the exact model or color of my damaged sofa is no longer available?

We will always keep parts and modules to honor our promise of modularity.

Can I use CozeyProtection+ for products purchased through third-party retailers or second-hand?

No, CozeyProtection+ is only available for products purchased directly through Cozey. Products bough...

Can I cancel CozeyProtection+?

CozeyProtection+ can be canceled within our 30-Day Risk Free Trial. Eligible returns of entire purch...

What is the return policy for products covered by CozeyProtection+?

If you decide to return a product covered by CozeyProtection+, you will receive a refund for the pro...

Do I need to ship back the damaged part or module when making a product claim?

No, you don’t need to ship it back. We encourage you to dispose of, recycle, or donate the damaged p...

What is covered by the warranty?

Any questions?

Contact our Customer Happiness Team, and we will gladly help you make the right choice.

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