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5-year limited warranty on all products
We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole module.

We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole module.

We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole module.

We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole module.

Get in touch with our Customer Happiness Team. Please include your order number, name on file and pictures of the defective parts if applicable. We will be in touch as soon as possible to discuss solutions.
If applicable, we ask that you return the defective parts. Our Customer Happiness Team will send you a return label, and you can follow the steps on the Returns page.
Receive your new items, and stay Cozey!
Get in touch with our Customer Happiness Team. Please include your order number, name on file and pictures of the defective parts if applicable. We will be in touch as soon as possible to discuss solutions.
If applicable, we ask that you return the defective parts. Our Customer Happiness Team will send you a return label, and you can follow the steps on the Returns page.
Receive your new items, and stay Cozey!
Get in touch with our Customer Happiness Team. Please include your order number, name on file and pictures of the defective parts if applicable. We will be in touch as soon as possible to discuss solutions.
If applicable, we ask that you return the defective parts. Our Customer Happiness Team will send you a return label, and you can follow the steps on the Returns page.
Receive your new items, and stay Cozey!
Get in touch with our Customer Happiness Team. Please include your order number, name on file and pictures of the defective parts if applicable. We will be in touch as soon as possible to discuss solutions.
If applicable, we ask that you return the defective parts. Our Customer Happiness Team will send you a return label, and you can follow the steps on the Returns page.
Receive your new items, and stay Cozey!
Do you have a warranty?
Yes! We offer a 5-year limited warranty on all of our products.
What is covered by the Cozey warranty?
We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole module.
This warranty is provided in addition to, and does not limit or replace, your rights under the Australian Consumer Law. Under the Australian Consumer Law, goods must be of acceptable quality, fit for purpose, and match their description. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund depending on the nature of the failure — even after this voluntary warranty period has expired. Your consumer guarantee rights do not have a specific expiry date.
How do I make a claim?
You can contact us directly at support@cozey.ca.au with your order number and a picture of the defective part (if applicable). Our Customer Happiness team will be in touch as soon as possible to discuss solutions. For more information, visit our Warranty page.
What actions can void the warranty coverage for individual modules?
While all our products come with a 5-year limited warranty, note that certain actions can void the warranty coverage. The warranty will be considered void if any of the following conditions are met:
Contact our Customer Happiness Team, and we will gladly help you make the right choice.
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