Cozey Certified Refurbished breathes new life into returned products, offering them at a discount.
Products not meeting our quality standards are donated to ensure no sofa is left for waste.
Product is returned within the 30-day risk-free trial.
Product is rigorously tested and inspected.
Product meets our quality standards once assembled.
Product is sold refurbished with a 25% discount.
Product stays out of landfills and keeps Earth cleaner.
Questions?
Altus - Sofa - Slate - Original Arms - 3-seater / Slate / No Add-On
$790
$1,055
Atmosphere - Sofa - Copper - 2-seater / Copper / 2 High Arms
$1110
$1,480
Atmosphere Storage - Sofa - Dune - 3-seater / Dune / 2 Regular Arms
$1715
$2,285
Ciello - Sectional - Sunset Beige - High Angled - 3-Seater - With Corner R / High Angled
$1675
$2,230
Ciello - Sofa - Mocha - 2-Seater / Regular Arms
$815
$1,085
Ciello - Sofa - Opal White - High Angled - 2-seater / High Angled / No Add-On
$865
$1,155
Ciello - Sofa - Storm Grey - High Angled - 2-seater / High Angled / No Add-On
$865
$1,155
Gaia - Sofa - Limestone - 3-Seater / 2 Regular Arms / None
$1115
$1,485
Neptune - Sofa - Latte - 3 - Seater - Only Storage / Regular Arm / None
$1200
$1,600
Ciello XL - Sectional - Sunset Beige - Regular Arms - 3-seater sectional (L) / Regular Arms / No Add-On
$1885
$2,515
Ciello XL - Sofa - Basalt - Regular Arms - 3-seater / Regular Arms / No Add-On
$1420
$1,895
Ciello XL - Sofa - Dune - High Angled - 3-seater / High Angled / No Add-On
$1435
$1,915
Ciello XL - Sofa - Snowdrift - High Angled - 2-seater / High Angled / L Chaise
$1420
$1,895
Ciello XL - Sofa - Storm Grey - High Angled - 2-seater / High Angled / L Chaise
$1345
$1,790
Gaia XL - Sofa - Limestone - 3-Seater / 2 Regular Arms / None
$1295
$1,725
Gaia - Modules - Ottoman / Silken Sand
$200
$265
Gaia - Modules - Ottoman / Limestone
$240
$320
Gaia XL - Modules - Ottoman / Limestone
$275
$365
Mensa Coffee Table - Black Wood / Coffee Table
$370
$495
Pluto Tables - Black Wood / Side Table
$40
$50
Pluto Tables - Black Wood / Coffee Table
$55
$70
Solis Adjustable Table - Eclipse
$90
$120
Alex Rug & Runner - Rug / 2.5' x 8' Runner / Vanilla & Licorice
$110
$145
Alex Rug & Runner - Rug / 9' x 12' / Vanilla & Licorice
$370
$495
Aleysa Rug & Runner - Rug / 5' x 8' / Aqua and Aloe
$145
$195
Aleysa Rug & Runner - Rug / 9' x 12' / Aqua and Aloe
$340
$450
Caleb Rug & Runner - Rug / 8' x 10' / Sand & Truffle
$295
$395
Charlie Rug & Runner - Rug / 5' x 8' / Tarragon
$165
$220
Dylan Rug & Runner - Rug / 8' x 10' / Dove & Fog
$265
$350
Dylan Rug & Runner - Rug / 9' x 12' / Shiitake
$340
$450
Estelle Rug & Runner - Rug / 8' x 10' / Oat
$265
$395
Estelle Rug & Runner - Rug / 9' x 12' / Oat
$340
$495
Imane Rug & Runner - Rug / 5' x 8' / Seashell
$145
$195
Margot Rug & Runner - Rug / 5' x 8' / Sandstone
$165
$220
Margot Rug & Runner - Rug / 5' x 8' / Quartz
$165
$220
Olivia Rug & Runner - Rug / 9' x 12' / Periwinkle Grey
$340
$450
Stefani Rug & Runner - Rug / 9' x 12' / Ash
$340
$450
Stella Media Unit - 1 Unit | No Door / Oak
$120
$160
Stella Media Unit - 1 Unit | No Door / Walnut
$120
$160
Vela Accent Chair - Chair (Full) / Walnut/Smoke
$280
$370
Zoe Rug & Runner - Rug / 9' x 12' / Patina
$370
$495
Can't find what you're looking for?
Get an email once we replenish our refurbished stock.
Is the 30-day risk-free trial applicable to refurbished items as well?
Yes, the 30-day risk-free trial applies to refurbished items as well. Since refurbished sets are sold as unique configurations, returns must include the full configuration ordered. This way, you can still try it risk-free, with the same peace of mind as buying new.
Are there any return fees?
Returns with Cozey are completely free of charge during your 30-day risk-free trial period, provided that the items are returned in their original packaging. Our furniture is shipped in custom-designed boxes that ensure the product's protection and facilitate easier shipping. To qualify for a free return, please ensure that you repack the items in these original boxes. If the return is initiated without the original packaging, or if the product is returned with significant damage, we may either decline the return or charge a return fee, which is 15% of your order's value. For replacement boxes or further inquiries about return policies and fees, reach out to us.
How do I return a product?
Self-Service Portal: Available in Canada & USA
If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can follow the easy step-by-step instructions.
Contact Form: Available in Canada & USA
If you don’t have an account or prefer personalized assistance, you can reach out to us using our contact form with your order number. We’ll be happy to help guide you through the process.
Not Sure About Your Return?
If you have a specific reason for your return, let us know—there may be an option to exchange your item for a different size or model that better fits your needs. If you aren’t sure what went wrong or why you’d like to return, feel free to share your thoughts. We’re here to understand and improve your experience, and we’ll do our best to help find a solution that works for you.
Still Want to Return?
If, after reviewing your options, you still prefer to return your product, no problem! Just follow the instructions provided through your chosen method. If you no longer have the original boxes or need special assistance, let us know and we’ll make sure to take care of everything for you.
What is the estimated shipping time for refurbished products?
Refurbished items are in-stock and typically leave our facilities 2 to 5 business days after the order has been placed. Shipping and estimated delivery time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.
I ordered a refurbished item. Can you hold my order for some time?
We cannot delay or hold orders of refurbished items for future delivery. Refurbished items leave our facilities 2 to 5 business days after the order has been placed. Shipping time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.