Help & FAQ

Cozey offers standard free shipping across the contiguous United States (Alaska, Hawaii, and the U.S. Virgin Islands are excluded from standard coverage) - no minimum purchase required. In rare cases, customers in remote areas (with limited delivery access) may incur additional shipping fees.

Looking for a more convenient option? Your order might qualify for scheduled delivery, bringing your boxes right to your unit and allowing you to choose from available delivery windows that fit your schedule. If this option is available for your order, you'll see it in the delivery method section at checkout for a small additional fee.

Cozey offers free shipping across the contiguous United States. Alaska, Hawaii, and the U.S. Virgin Islands are excluded from standard coverage. Additional costs and some exceptions may occur in very rural areas inaccessible to our delivery partners.

Enjoy fast and free shipping across the contiguous United States. Alaska, Hawaii, and the U.S. Virgin Islands are excluded from standard coverage. The number of boxes will depend on your chosen configuration. Shipping times may vary.

Learn About Shipping

Your Cozey order is designed to arrive as conveniently as possible. Here’s what you can expect:

• Complete Shipments: Your delivery will include the complete furniture piece (like a sofa or table), even if it comes in multiple packages. Occasionally, smaller items may ship separately — in these cases, you’ll receive separate confirmation emails with tracking information. Your tracking details will also specify how many packages to expect. Want to confirm the exact number of boxes for your order? Contact us here, and we’ll be happy to help!
• Where We Deliver: Our delivery partners will leave your packages at the front door of a house or in the lobby of an apartment or condo. If they can’t safely leave the packages, they’ll reattempt delivery the next business day. Deliveries are made on weekdays only, excluding statutory holidays.
• Third-Party Delivery Partners: To keep delivery free for all orders, our third-party couriers provide doorstep or lobby service. While they can’t bring packages to unit doors, help with assembly, or remove old furniture, their efficient service ensures your Cozey pieces arrive safely and quickly.

Scheduling a specific delivery window is only available for orders where scheduled delivery is selected at checkout.

For select products in eligible areas, you can choose from available delivery windows that fit your schedule. Once you select a time slot, we'll coordinate the delivery to arrive within your chosen window. If this option is available for your order, you'll see it in the delivery method section at checkout for a small additional fee.

For more info on how holds work, please Contact Us!

From the day you receive your Cozey product, you have 30 days of risk-free trial. If it doesn’t fit your needs, we will take it back for free. Simply keep the original boxes and contact us at support@cozey.com.

Returns with Cozey are completely free of charge during your 30-day risk-free trial period, provided that the items are returned in their original packaging. Our furniture is shipped in custom-designed boxes that ensure the product's protection and facilitate easier shipping. To qualify for a free return, please ensure that you repack the items in these original boxes. If the return is initiated without the original packaging, or if the product is returned with significant damage, we may either decline the return or charge a return fee, which is 15% of your order's value. For replacement boxes or further inquiries about return policies and fees, reach out to us.

Contact us ->

Self-Service Portal: Available in the United States

If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can follow the easy step-by-step instructions.

Contact Form: Available in the United States

If you don’t have an account or prefer personalized assistance, you can reach out to us using our contact form with your order number. We’ll be happy to help guide you through the process.

Not Sure About Your Return?

If you have a specific reason for your return, let us know—there may be an option to exchange your item for a different size or model that better fits your needs. If you aren’t sure what went wrong or why you’d like to return, feel free to share your thoughts. We’re here to understand and improve your experience, and we’ll do our best to help find a solution that works for you.

Still Want to Return?

If, after reviewing your options, you still prefer to return your product, no problem! Just follow the instructions provided through your chosen method. If you no longer have the original boxes or need special assistance, let us know and we’ll make sure to take care of everything for you.

Keeping the original boxes is required for all returns. Keeping your boxes also make moving in the future a lot easier! We cannot accept returns in non-Cozey boxes. If you do not have them, please reach out to us at support@cozey.com so we can assist you. We can send new ones to you for a shipping and handling fee, deducted from your total refund.

Right now, we offer scheduled delivery for selected products in specific areas in the United States. To check if we deliver to your location, enter your ZIP code at checkout. We’re always working to expand our coverage—stay tuned for updates!

You can contact us directly at support@cozey.com with your order number and a picture of the defective part (if applicable). Our Customer Happiness team will be in touch as soon as possible to discuss solutions. For more information, visit our Warranty page.

CozeyProtection+ covers all damages outside the standard limited warranty. Our standard limited warranty covers all manufacturer defects not linked to modifications or accidental damages. CozeyProtection+ can be used to cover more involved damages like rips and tears, set-in stains, broken modules due to accident, and similar damages.

About CozeyProtection+ ->

CozeyProtection+ coverage is applicable to your covered products for 3 years, starting from the date your sofa, sectional, or module is delivered to you.

CozeyProtection+ coverage pricing is automatically and dynamically calculated upon checkout – pricing is dynamic and depends on the value of the combined seating products in your cart. Seating products currently include sofas, sectionals, and modules, and excludes accent chairs.

See the pricing tiers below:
$95 for sofas, sectionals, and modules up to $1000
$140 for sofas, sectionals, and modules between $1001 and $1500
$190 for sofas, sectionals, and modules between $1501 and $2000
Increments of $50 for every additional $500 in your seating products’ value

We replace each damaged part or module at a flat $49 fee.

*The listed prices do not include additional taxes that may be applied at checkout.

Contact us to initiate a damage claim. Claims will be quickly reviewed within 24 hours by our support team. We will reach out to you with any additional details and ship out replacement items to you upon confirmation.

You can replace up to as many modules as your sofa or sectional is comprised of. For example, you may replace up to 3 parts/modules for a 3-seater.

CozeyProtection+ can be purchased anytime before your sofa is shipped to you. If you’ve placed an order without CozeyProtection+ and change your mind, please contact our support team as soon as possible, and we’ll help you purchase your CozeyProtection+ coverage in time ahead of your delivery.

Yes – financing will simply be applied to the total value of your cart, which includes your products, and the CozeyProtection+ coverage.

We will always keep parts and modules to honour our promise of modularity.

No, CozeyProtection+ is only available for products purchased directly through Cozey. Products bought through third-party retailers are not eligible for CozeyProtection+ coverage.

CozeyProtection+ can be cancelled within our 30-Day Risk Free Trial. Eligible returns of entire purchases covered by CozeyProtection+ will also receive a refund for the premium coverage cost. Partial returns, which may impact the value of coverage tier, are not eligible for partial refunds on the change in value of the CozeyProtection+ coverage tier.

If you decide to return a product covered by CozeyProtection+, you will receive a refund for the protected if you return the entire product within the eligible return period. Partial returns that result in a change in the protected tier are not eligible for partial refunds of the CozeyProtection+ protected.

In some cases, yes. In order to be as sustainable as possible, certain parts can be recycled or refurbished and given a second life. We will provide instructions on how to return these parts to us. However, in some instances, we may request that you dispose of the damaged part or module locally, and we will send you a replacement. Our support team will inform you of the appropriate steps to take when you file your claim.

Of course! If you want extra seats following your purchase, visit the Modules page to make your order. If you need further assistance, contact us at support@cozey.com and we will be happy to set you up.

All Cozey covers are removable and machine washable on a cold-water delicate cycle, with a mild, bleach-free detergent. They are not dryer-safe: lay them flat or hang them to air dry. If anything happens to your covers and a stain does not go away, contact us at support@cozey.com.

The overall assembly time depends on the number of modules that you have, and takes about 20 minutes per module on our Atmosphere, Ciello, Gaia and Neptune sofas.

No, all tools and hardware will be included in your boxes.

All of our assembly guides can be found here:

Assembly guides

While it is possible to do it alone, we suggest you assemble your Cozey with someone: it’s easier, faster, and much more fun. A solo assembly may require some heavy lifting.

With Cozey bundles, you can save between 10–50% on curated product combinations designed to add style and value to your space.

Look for the bundle label on the product page or visit our bundles page to view all available options.

Be sure that both the main and complementary items are in your cart and that all requirements are met for the discount to apply.

Bundles include specific products as listed and can’t be customized or swapped out. If an item doesn’t show a bundle label, it’s not eligible for bundle pricing.

Bundle discounts apply only when eligible items are purchased together as a bundle. We’re unable to apply bundle discounts retroactively for separate purchases.

Cozey never offers discounts, sales or promo codes, including during major events like Black Friday.

Cozey does offer a Certified Refurbished program. Certified Refurbished items are “like new” products returned within the 30-day trial and fully inspected. These products help customers benefit from 15% off the regular price, while ensuring no sofa is left for waste. Explore Refurbished.

Cozey also offers bundle pricing on certain products. These special offers include pre-selected items designed to provide the best value on curated pieces. Explore Bundles.

Affirm’s payment plans allow you to break down the cost of a purchase into a series of biweekly or monthly instalments over several months. For more information, visit Affirm’s How it works page.

Learn more

To check the remaining balance on your gift card, contact our Customer Happiness Team at support@cozey.com.

If you haven’t received your gift card via email, please check your junk mail folder. For additional help and to retrieve your gift card code, contact our Customer Happiness Team at support@cozey.com.

Returns of refurbished items are accepted as long as they are initiated within your 30-day risk-free trial. We ask that you return the refurbished item in its entirety and that you keep the original boxes. We do not accept partial returns for refurbished items. Please reach out to us at support@cozey.com for instructions on how to proceed with the return.